About this role, you'll be helping customers achieve seamless banking experiences through meeting their financial needs and goals across transactions, conversations, and digital solutions.
Key Responsibilities:
* Deliver end-to-end banking services to customers
* Mentor colleagues in providing excellent customer experience
* Contribute to increased customer engagement and advocacy
You will work mainly in branches, handling transactions, holding conversations, and fulfilling products as per your accreditation level. High standards of customer service are expected, along with collaboration with a team.
Requirements:
* Ability to meet customer needs
* Customer service skills
* Collaboration and teamwork
Achieving customer satisfaction is essential in this role. You will also contribute to the growth and success of the organization by working collaboratively with colleagues.