Drive customer success by guiding clients through onboarding and training to ensure a seamless experience.
This role involves planning and executing projects, fostering strong relationships with key clients, and delivering solutions that meet their needs.
* Key Responsibilities:
* Lead client onboarding sessions, ensuring they are confident in using our services.
* Gather client requirements and tailor solutions to meet their needs.
* Manage project timelines, communicate updates, and collaborate across teams for smooth project delivery.
* Provide continuous support to clients, responding to inquiries, troubleshooting issues, and ensuring they feel supported every step of the way.
About You
* We're looking for someone with a strong background in customer success, onboarding, or project planning.
* Proven ability to gather requirements, plan workflows, and manage client expectations is essential.
* You should have exceptional communication and relationship-building skills, as well as proficiency in tools like Microsoft Office and CRM platforms.
* A detail-oriented, proactive, and capable individual who can juggle multiple priorities in a fast-paced environment is ideal.
Skill Highlights
* Customer Success: Drive client satisfaction through personalized support and solution delivery.
* Project Planning: Plan and execute projects efficiently, ensuring timely completion and client satisfaction.
* Communication: Foster strong relationships with clients through effective communication and active listening.
* Tech Savviness: Proficient in using Microsoft Office and CRM platforms to manage client data and workflow.
Why This Role?
* Innovative Solutions: Be part of a dynamic team that delivers flexible payment solutions that set us apart.
* Career Growth: Opportunities for advancement and professional development as we grow our market presence.
* Diverse Environment: A supportive and collaborative workplace where your contributions are valued.
* Competitive Compensation: Attractive salary with performance-based incentives.
Seniority Level: Associate
Employment Type: Full-time
Job Function: Customer Service
Industries: IT Services and Consulting