About the Opportunity
As a Retail Customer Service Officer, you will play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience.
Every year, around one million customers visit our Australia Post Offices. Our retail teams ensure each experience is positive.
They are supported by a welcoming team, receive ongoing training, and have access to career development opportunities.
Key Responsibilities:
* Perform customer sales and service transactions
* Manage high-value transactions accurately (handling cash, cheques, credit cards, EFTPOS)
* Conduct identity services transactions, including Australian Passport Interviews
* Promote products and services through up-selling, cross-selling, merchandising, and promotional activities
* Assist customers with mail lodgements and related costs
* Build rewarding relationships by understanding customer needs
* Assist with administrative duties such as stocktaking and record maintenance
About You:
* You are friendly, enthusiastic, reliable, and enjoy working in a team
* You prioritize customer service to make a positive community impact
* You have experience in fast-paced customer service and/or cash handling
* You can lift up to 16kg of mail regularly and stand for your shift
How We'll Deliver for You:
* We invest in your long-term growth, aligning with our values of trust, inclusivity, empowerment, and safety
* We are a culture where everyone feels they belong, is valued, and can bring their authentic self to work
* We support your wellbeing, recognize your contributions with Post Perks, and more
Australia Post is Committed to Inclusion:
We acknowledge the Traditional Custodians of the land on which we operate, live, and work.
We aim to reflect the diverse communities we serve and are proud to be an inclusive workplace for people of all backgrounds.