Job Opportunity
The ideal candidate will have a strong background in customer service and operations management, with experience in managing front-of-house service in a fast-paced environment.
Key Responsibilities
* Oversee all aspects of front-of-house service, including customer service, section management, and supporting the venue manager in executing FOH procedures.
* Participate in weekly meetings with the venue manager to discuss team feedback and development.
* Advise the venue manager on roster changes and staffing needs for specific days, including public holidays and events.
* Develop a thorough understanding of the reservations system and manage bookings efficiently.
* Complete evening reconciliation and submit the Daily End Of Shift Report to relevant stakeholders.
* Ensure timely distribution of the Daily End Of Shift Report, detailing daily sales, labor, incidents, and maintenance needs.
* Record and report broken items or repair needs promptly to the venue manager.
* Complete and regularly review opening and closing checklists; ensure they are updated, displayed, and checked off.
* Participate in the fortnightly deep cleaning of both front-of-house and back-of-house areas as outlined by the venue manager.
* Foster a positive and enjoyable working environment within the team.