Priority Networking are a rapidly growing, fast-paced National IT consultancy. Established in 2011 with a target market of small to medium sized businesses.
We are looking for an individual with a passion for technology with a results driven mindset. An ideal opportunity for someone looking to advanced their career in IT.
At Priority Networking we strive to getITright the first time!
With a skilled and driven team focused on technology and exceptional customer service. We believe a healthy work life balance creates a satisfied and highly motivated team. We're a no BS team that just get on with it.
Position Overview
As a Level 1 Engineer, you will be responsible for providing technical assistance and support to businesses in a professional and efficient manner. You will play a critical role in resolving hardware, software, and network-related issues to ensure smooth operations for our clients. This position is ideal for individuals who possess a strong foundation in IT concepts and have a passion for assisting others with their technology needs.
Key Responsibilities
* Help Desk Support: Respond to incoming support requests through various channels (phone, email, ticketing system) and provide timely, courteous, and effective assistance to end-users.
* Onsite Support: Attend client's site for hardware deployment, recovery from outages, general onsite troubleshooting.
* Troubleshooting: Diagnose and resolve hardware and software problems related to desktops, laptops, printers, and other peripherals. Perform basic troubleshooting for network connectivity issues.
* Software Installation and Configuration: Install, configure, and update software applications on end-user devices. Assist users with software-related inquiries and issues.
* Hardware Maintenance: Perform basic hardware repairs, upgrades, and replacements for desktops and laptops. Coordinate with vendors for equipment repairs covered under warranty.
* User Account Management: Create, modify, and manage user accounts and access permissions in various systems, ensuring data security and compliance.
* Documentation: Maintain accurate records of support requests, activities performed, and resolutions provided. Update the knowledge base with solutions to common problems.
* System Updates and Patches: Assist with routine software updates and patches to ensure the security and stability of end-user devices.
* Basic Network Support: Troubleshoot basic network issues related to connectivity, such as network access, IP configurations, and VPN connectivity.
* Hardware and Software Inventory: Assist in maintaining an up-to-date inventory of IT assets, including hardware and software licenses.
* User Training: Provide basic user training on hardware and software usage to enhance end-user knowledge and productivity.
Requirements
* Australian PR/Citizenship.
* Availability to work full time hours.
* Driver's license and vehicle.
* Strong problem-solving and analytical skills to diagnose and resolve technical issues.
* Excellent communication skills, both verbal and written, to effectively interact with end-users.
* Customer-focused approach with a patient and friendly demeanor.
* Ability to work independently and collaboratively in a team environment.
* Understanding of Windows and Mac operating systems.
* Familiarity with Microsoft Office applications (Word, Excel, Outlook).
* Willingness to learn and stay updated with the latest technology trends.
Desirable Qualifications
* Associate's degree in Information Technology, Computer Science, or a related field.
* Certifications in IT, networking, cyber security or a related field.
* Previous experience in a customer service or IT support role.
* Basic understanding of networking concepts and protocols.
* Familiarity with remote support tools and ticketing systems.
Working Conditions
This position involves working in an office or onsite with our clients, interacting with end-users primarily via phone or email. The role may require occasional lifting of computer equipment and working outside regular business hours to accommodate user needs or system maintenance.
After your probation period ends, you have work from home available for up to two days a week.
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