Customer Service Administrator- Medical Devices
Join aLeading Medical Device Team at Danone (Nutricia) – Make a Real Difference Every Day
Be part of a purpose-driven global organisation supporting healthcare professionals and patients.
Competitive compensation including salary, bonus, and comprehensive benefits.
Enjoy a hybrid work model (1 day in office and 4 days from home)and an inclusive, purpose-led work environment.
ABOUT THE JOB
We are seeking a detail-oriented and empathetic Medical Device Customer Service Coordinator to join our team on a 9-month fixed-term contract.
In this vital role, you will provide exceptional support to medical device users and deliver outstanding customer experiences through proactive communication and ensure accurate record-keeping/data entry in our SAP system.
You will collaborate with internal teams, handle sensitive conversations with professionalism, and play a key part in maintaining data integrity and compliance with privacy regulations.
KEY RESPONSIBILITIES
Customer Outreach: Make outbound calls to medical device users to confirm details, provide assistance, and update records in SAP and customer databases.
Data Entry & Accuracy: Accurately enter and update customer information, ensuring data accuracy and integrity.
Sensitive Customer Support: Handle sensitive conversations with empathy, especially when supporting vulnerable individuals.
Data Enhancement: Collect and input additional data to enhance our systems.
Team Collaboration: Collaborate with internal teams to ensure compliance with company standards.
Confidentiality & Compliance: Maintain confidentiality and adhere to privacy regulations at all times.
ABOUT YOU
You are a proactive and compassionate professional with a passion for delivering excellent customer service and supporting healthcare outcomes.
You thrive in a fast-paced environment, have a keen eye for detail, and are committed to making a positive impact.
IDEALLY, YOU WILL HAVE:
Previous experience in data entry or administrative roles with strong attention to detail.
Customer service experience, preferably in healthcare or related fields.
Proficiency in Microsoft Office, especially Excel.
Excellent communication skills and professional phone manners.
Experience with SAP or similar ERP systems (highly regarded).
Strong problem-solving skills and the ability to manage multiple tasks.
Empathy and patience when interacting with customers in challenging situations.
WE OFFER
High-performing, collaborative team culture
3pm finishes every Friday – Thank Danone it's Friday
Diverse and inclusive work environment
Personalised learning opportunities to set you up for success
Health, Life and Salary Continuance Insurance
26 weeks gender-neutral paid parental leave
Employee Share Subscription Plan after 12 months of service
Performance-related incentives and annual reviews
HOW TO APPLY
If this opportunity excites you and you're ready to shape the future of rewards at Danone, click APPLY and share your resume with us.
ABOUT US
At Danone, we aim to inspire healthier and more sustainable eating and drinking practices, in line with our Vision – Danone, One Planet.
One Health.
We operate across four business lines: Essential Dairy and Plant-Based Products, Waters, Early Life Nutrition, and Medical Nutrition.
With a presence in over 120 markets and offices in 55 countries, we are proud to own iconic brands like Aptamil, Karicare, YoPro, and Activia.
Danone ANZ has been recognised as a Great Place to Work in **** and **** – a testament to our inclusive and empowering culture.
Diversity, Equity and Inclusion (DEI)
We proudly affirm that we are an Equal Employment Opportunity employer.
Our ambition is to foster an inclusive and diverse workplace where all Danoners can bring their uniqueness to contribute to business results.
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