GM, Corporate Travel Scottsdale, AZ
About the Role
We are hiring for a GM, Corporate Travel, based out of our US Head Office located in Scottsdale, AZ.
As the GM, Corporate Travel, you will play a pivotal role in ongoing operations, operational excellence, and growth initiatives. Leveraging your extensive experience in the travel industry, you will focus on operational efficiency, budget management, customer experience, and the execution of business plans to attain the highest customer satisfaction ratings while meeting profit and growth objectives. You will provide leadership, strategic direction, and support to our dedicated and passionate team of Travel Advisors, and our Customer Experience team, to ensure exceptional customer experience. This role requires a hands‑on approach to drive tactical operations, streamline processes, and optimize the team’s performance while managing client and supplier relationships, staying updated on industry trends, and leading the team to achieve business goals.
Responsibilities
Leadership
* Lead, mentor, and motivate the team to execute on business targets and objectives.
* Provide guidance on tactical operations, aligning with senior leadership’s strategic vision.
* Conduct regular performance reviews, set goals, and support professional development.
* Foster a collaborative and positive working environment.
Business Development
* Establish and maintain strong relationships with clients and suppliers.
* Ensure high levels of customer satisfaction and loyalty.
* Develop growth strategies to acquire new customers and enter new industry verticals.
* Stay informed about the latest travel trends and industry developments.
* Analyze market research to identify opportunities for service improvement and expansion.
* Address and resolve customer concerns or issues promptly.
* Collaborate with our Product and Engineering teams to collaboratively develop and enhance our digital platform and tools to improve customer experience, team productivity, and company profitability.
* Maintain the Company’s industry brand and reputation by attending conferences and networking events on occasion.
Operational Efficiency
* Streamline and optimize travel processes for maximum efficiency.
* Implement technology solutions to enhance operational effectiveness.
* Collaborate on evaluating and selecting travel technology and customer experience solutions to enhance operational efficiencies.
* Develop and implement quality assurance processes to ensure accuracy and consistency in transactions.
Budget Management
* Lead the annual planning and budgeting process for Corporate Travel.
* Work closely with finance to monitor and manage budgetary constraints.
* Implement strategies to optimize cost‑efficiency without compromising service quality.
Vendor Management
* Manage relationships with the Travel and Customer Experience teams’ various third‑party vendors.
* Negotiate pricing and commission models with external stakeholders and partner travel companies.
* Provide support during contract negotiations with various third‑party vendors as required.
Qualifications
* Bachelor's degree in a related field.
* Proven experience in the corporate travel industry with a minimum of 10 years, including managerial experience.
* Proven business development track record of driving revenue growth within the travel industry.
* Proven track record of improving operational efficiency within the travel industry.
* Strong leadership, communication, and interpersonal skills.
* In‑depth knowledge of travel trends, destinations, and industry best practices.
* Exceptional customer service and problem‑solving skills.
* In‑depth knowledge of various GDS systems. Sabre strongly preferred.
* Ability to analyze data and make strategic decisions.
* Demonstrated financial management and budgeting skills.
About LodgeLink
LodgeLink, a Black Diamond Group company headquartered in Calgary, Alberta, Canada is more than just a digital marketplace and ecosystem for crew travel; we’re a caring tech company on a mission to transform workforce travel. Our digital platform is the key to unlocking seamless solutions for finding, booking, and managing crew travel and accommodation needs. Powered by a growing network of hotel and lodge partners, we address the unique challenges of crew travel, applying technology to streamline the entire process from booking to management, payments, and cost reporting. At LodgeLink, we're not just saving our customers time and money; we're changing the future of workforce (crew) travel – for the better.
United by our vision to be THE ecosystem for workforce travel, our values reflect our commitment to collaboration, agility, dependability, inventiveness, and audacity. As a diverse and inclusive team, we come together, sharing ideas, building disruptive technology, and tackling complex problems. Our relentless pursuit to deliver value and superior customer experiences is inspired by a collective passion to ‘Create A Better Way’ for all.
At LodgeLink, we're seeking exceptional team players with an entrepreneurial spirit to contribute to our rapid growth. If you crave a career, not just a job, we could be the perfect fit.
LodgeLink Total Rewards
Caring for our team is a priority, and we’re pleased to provide these benefits:
* Building a diverse and inclusive team, supporting career growth and development.
* Competitive compensation package, including short and long‑term incentives.
* Share Appreciation Rights program for salaried employees.
* Paid vacation days and sick days.
* An employee charitable donation program.
* Hotel and travel discounts.
* Comprehensive options for benefits, with cost‑sharing between the company and the employee. 401K Matching program.
LodgeLink is a Black Diamond Group company. Learn more: www.lodgelink.com
Black Diamond Group is a publicly traded company with 20 years of experience in modular space and workforce solutions, and operations across Canada, the United States, and Australia. Learn more: www.blackdiamondgroup.com
We are an Equal Opportunity Employer Black Diamond Group is committed to diversity, equal opportunity and ensuring that our employees can thrive in an inclusive environment. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability, or any other legally protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.
Company: LodgeLink
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