Joondalup Resort is part of the TenGolf Group, one of Western Australia's leading and fastest-growing golf, hospitality, and wine businesses.
We proudly own and operate six golf courses (Joondalup Resort, Meadow Springs GCC, Secret Harbour GL, The Cut GC, Maylands GC, and Embleton GC) and a winery (Aravina Estate), delivering outstanding experience in golf, dining, events, and lifestyle.
Our business is continuing to grow and that more opportunities are opening for hospitality professionals to join our kitchen team.
Take a fresh look at your culinary career and be a part of this exciting phase of growth.
As a Guest Service Agent & Night Auditor you will be delivering exceptional hospitality from arrival to departure and overnight.
We are looking for someone with flexible availability and a passion for the Hospitality Industry.
Training will be provided.
This is a Part-Time position offering 30 hours weekly (Saturday & Sunday are mandatory).
Requirements
Proven experience in a similar role (minimum 1 year) within the Hotel Industry.
Available to work shift work including Friday, Saturday and Sunday, Christmas & New Years period.
Strong understanding of the Hotel Industry and Customer Service.
The ability to work under pressure and manage multiple tasks simultaneously.
Immaculate grooming and professional image.
An outgoing, vibrant personality with drive and enthusiasm.
Excellent communication skills and attention to detail.
Previous experience with Hotel Management Software (such as Opera, RMS, Northstar etc.).
General knowledge of Microsoft Office Word, Outlook and Excel.
Tasks & Responsibilities
Check in and check out of the guests, including payment and assistance with luggage.
Greeting and directing guests as the first point of contact for the Hotel.
Taking and updating of reservations for accommodation.
Handle incoming telephone calls.
Assisting guests with special requests & general information.
Responding to email enquiries and sending reports where required.
Consolidating and filing receipts and paperwork as required.
Create/Fill daily reports for Head of Departments.
Balancing End of Day accounts.
Rolling over the day.
Schedule
Afternoon/Day/Morning shift (flexible).
Overnight shift (minimum 2-nights required).
Rotating roster.
Weekend availability (mandatory).
Public Holidays.
What We Offer
Award rates.
Challenging, varied and rewarding work.
Training and development opportunities.
Free car parking.
A friendly team environment.
Staff Discount on food & beverage, accommodation and golf.
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