At STERIS, we help our customers create a healthier and safer world by providing innovative healthcare and life sciences products and services. We are currently seeking a Contract Sales Representative – Service Support to join our team and drive growth through strategic contract renewals and warranty conversions.
Location: Macquarie, Sydney NSW
Reports To: Team Leader, Service Support
Position: Permanent Full Time, Hybrid
What Will You Do?
* Serve as a knowledgeable resource on contract terms, service options, and product capabilities.
* Review expired agreements and assess upsell and continued business opportunities.
* Engage with customers to maximize renewal value and tailor service agreements to their needs.
* Collaborate with field service technicians, sales teams, and service managers to align on customer strategy.
* Prepare and deliver accurate quotes, manage follow-ups, and handle objections effectively.
* Escalate complex issues to field leadership and coordinate service resources to ensure closure.
* Track and analyze lost opportunities to improve future performance.
* Analyze expiring contracts for pricing, coverage, and upsell potential.
* Develop customized proposals that highlight the benefits of STERIS service offerings.
* Build and maintain trusted relationships with customers to support long‑term retention.
* Monitor and manage pipeline progress, ensuring timely movement through sales stages.
* Position STERIS service agreements as value‑driven solutions for customers.
* Ensure a seamless customer experience through proactive communication and support.
Expertise
* Minimum 2 years' experience in business, customer service, or sales—preferably with contracts.
* Strong communication, negotiation, and analytical skills.
* Proficiency in Microsoft Office; experience with CRM systems and Oracle/Siebel preferred.
* Bachelor's degree strongly preferred (or equivalent experience).
Why Join Us?
Be part of a dynamic team that values innovation, collaboration, and customer success. This role offers the opportunity to make a real impact in the healthcare industry while growing your career in a supportive environment
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit
STERIS strives to be an Equal Opportunity Employer.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Medical Equipment Manufacturing
* Hospitals and Health Care
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