At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.
We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.
Job Description
We're seeking an experienced Business Analyst to support a program of work focused on the assessment and improvement of scientific and ICT systems operating within a highly regulated and sensitive environment. The role involves working across complex technical landscapes, where accuracy, governance, and disciplined information handling are critical to successful outcomes.
In this role, you will engage with a wide range of technical and non‐technical stakeholders to understand how specialised systems and equipment are supported and used, document current‐state business processes, and capture detailed system and support requirements. You will be responsible for analysing this information, identifying gaps or dependencies, and translating complex technical inputs into clear, structured insights.
You will also contribute to the development of formal documentation and reporting to inform senior decision‐making. Success in this role will require strong stakeholder engagement skills, a methodical approach to analysis, and experience operating in environments subject to strict controls, compliance obligations, and defined operational standards.
Qualifications
* Demonstrated ability to analyse business problems and deliver practical, requirements‐based solutions
* Experience engaging stakeholders across both technical and non‐technical domains
* Proven experience documenting business processes for ICT and/or scientific or forensic systems
* Strong capability in capturing functional and technical requirements, including those relating to specialised equipment
* Familiarity with cyber security principles and frameworks (e.g. ISM, Essential 8)
* Working knowledge of ITIL service management practices
* Experience delivering business analysis within highly regulated or security‐sensitive environments
* Ability to produce clear, structured documentation and reports for senior stakeholders
Additional Information
NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well‐being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI‐driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.
NCS Australia is an equal‐opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.
At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply.
We've got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.
Work rights and background checks:
To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks.
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