Business Development and Client Engagement Manager - Disability Services
Business Development Manager – Disability Services (SIL & Community Supports)
We are seeking a Business Development Manager to join We Care Staffing Solutions for our Disability Services Division. We are a registered NDIS, DVA & Aged Care Packages service provider located in Narre Warren, Victoria, offering services across VIC, NSW, ACT, and QLD.
In this key role, you will lead the growth of our services by building strategic referral networks, generating leads, and converting them into participant placements. You will work closely with families, Support Coordinators, Local Area Coordinators (LACs), and allied professionals to promote our service offerings.
We offer:
* A friendly and supportive environment
* An opportunity to play a vital role in a growing company
* A national organization
* Career progression and development opportunities
* Tools of the trade: Laptop and mobile access to a company vehicle
* An attractive salary range of $100,000 - $120,000 plus superannuation
Key duties and responsibilities include:
* Revenue generation and service growth
* Developing and managing strong referral pipelines through Support Coordinators, Plan Managers, LACs, hospitals, and community organizations
* Maintaining existing clients and acquiring new business
* Growing and developing Supported Independent Living (SIL) within our NDIS services
* Managing new client intake and coordinating with external stakeholders until clients are fully transitioned
* Implementing marketing and communication strategies, including creating marketing collateral, social media campaigns, and advertising
* Monitoring and reporting on key performance indicators and business analytics to senior management
* Developing and executing strategies to meet revenue targets
* Performing other duties as directed by senior management
* Preparing monthly reports for the Operations Manager, Strategy, Innovation, and Growth
The ideal candidate will have:
* At least 2 years of experience as a Business Development Manager or similar role in the disability industry
* Extensive experience with NDIS and Aged Care services, ideally in business development, intake, or support coordination
* Strong knowledge of SIL, ILO, and SDA funding models and participant pathways
* Proven ability to develop professional relationships leading to business growth and client retention
* Experience in developing and implementing growth strategies aligned with organizational objectives
* Comprehensive understanding of the NDIS, relevant legislation, and standards
* Leadership, stakeholder management, problem-solving, conflict resolution, and organizational skills
* Self-motivated with a positive attitude and a 'can-do' approach
Mandatory requirements:
* In-depth knowledge of Disability Services and the NDIS framework
* Reliable car and current driver's license
* Ability to use CRM software
* Intermediate proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
* Social media skills for posting ads and creating traffic
* Willingness to obtain or hold NDIS Worker Screening Check, Working with Children's Check, First Aid Certificate, and NDIS Worker Orientation Module Certificate
If interested, please contact HR - Fisi Tapatuetoa at 0410 040 127 for more information.
Our values: Quality Care | Respect | Reliability | Accountability | Excellence | Commitment
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