Claims Relationship Manager
We're looking for a Claims Relationship Manager to join the Elders Insurance team. In this role, you will build and maintain strong relationships with internal and external stakeholders to drive and promote the success of the Elders Insurance and QBE Claims Management strategy. You will also act as a key escalation and resolution point for claims disputes, working collaboratively with teams to provide timely and effective solutions.
Responsibilities
* Act as the primary point of contact for claims matters related to Elders Insurance agency‐managed claims
* Provide expert claims support and coaching to agency staff, ensuring they understand and effectively apply claims processes and strategies.
* Maintain excellent client relationships with the insured, agents, service providers, and the broader community.
* Leverage strong relationship management skills to support the Claims strategy and drive the achievement of business targets, ensuring compliance with legislation, industry codes, and company policies.
* Review and analyse claims trends, providing insights and feedback to claims teams, underwriters, and risk assessors to enable appropriate actions.
* Deliver proactive advice, guidance, and education programs to Elders agents and internal stakeholders to drive the adoption of Elders Insurance claim strategies; foster collaboration and continuous improvement with the Claims Service Centre.
* Travel as required, including interstate.
Qualifications
* Proven experience in property or motor claims.
* Catastrophe event claims experience is advantageous.
* Understanding of, and demonstrable application of, the General Insurance Code of Practice.
* Excellent customer service and relationship‐building skills.
* Collaborative experience working with Claims, Business, and Customer groups, with a working knowledge of the insurance process from application to claims resolution.
* Experience with distribution channels, essential for effective claims management and resolution.
Benefits
* Hybrid working – a mix of working from home and in the office to enhance work/life balance.
* Life leave to support life events.
* 18 weeks of gender‐equal flexible leave for all new parents, including paid super.
* Range of discounts on insurance products, car hire, hotels, goods, and services.
Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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