Job Title: Technical Support Engineer
Key to Success:
* Diagnose technical issues and resolve customer problems through expert communication and troubleshooting skills.
Responsibilities:
We are looking for a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for resolving technical cases for customers experiencing issues with software and platform technology. You will use excellent communication skills, empathy, and building trust to answer customer questions and resolve issues through various technologies.
Key Responsibilities Include:
1. Understanding the ServiceNow platform and its core functionalities.
2. Employing diagnostic tools to isolate potential causes of issues.
3. Managing and resolving challenging issues assigned to you, with flexibility to coordinate assistance from additional teams when needed.
You will also play a key role in providing input across business units regarding process and product improvements due to your unique perspective working on technical issues for customers.
Required Skills and Qualifications:
To be successful in this role, you should have:
1. Experience integrating or critically thinking about AI in work processes, decision-making, or problem-solving.
2. 0-2+ years of customer-facing technical support experience.
3. Ability to troubleshoot difficult technical issues with ease and complexity.
4. Basic understanding of Java/JavaScript code.
5. A personal commitment to quality and customer service.