Responsibilities (Text Only)
Data Center Operations
Ensure compliance with data center business units and service-level policies for Edge Critical Environments (CE).
Engage with appropriate teams and resources to execute CE tasks or projects.
Manage CE programs associated with the area of responsibility.
Review and advise on Edge contract processes, contract language, and supporting documentation.
Deliver new Edge Data Centers in collaboration with partners by providing onsite expertise and reviews.
Follow and adhere to safety and security policies and procedures; report issues immediately.
Participate in Root Cause Analysis (RCA) processes as appropriate.
Service Delivery
Maximize Critical Environment (CE) availability in collaboration with landlord partners at Edge facilities.
Oversee day-to-day operations and maintenance of mechanical and electrical equipment in leased Data Centers (including MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation).
Reduce high-impact and human-error related CE incidents year over year.
Act as an escalation point for facilities-related issues within leased data centers.
Coordinate, plan, schedule, and supervise on-premises CE audits and compliance verifications.
Ensure delivery and review of routine reports to manage Power, Temperature, Relative Humidity, and SLA metrics.
Establish and strengthen relationships with Engineering Groups and landlord partners.
Collaborate with regional and global peers to share best practices across the EDGE portfolio.
Data Center Work Environment
Share best CE practices and assist others in learning roles, processes, and procedures.
Mentor colleagues in CE-specific expertise.
Seek training opportunities aligned with business needs and personal career goals.
Suggest ways to reduce maintenance risks and improve implementation based on expertise.
Contribute to a positive team environment by adopting best practices.
Participate constructively in team meetings and cross-disciplinary collaborations.
Ownership
Hold self-accountable for service quality, completeness, and customer experience, including availability, safety, security, and customer service.
Support escalation procedures by directing issues to appropriate owners.
Other
Embodies company culture and values.
Qualifications (Text Only)
Required Qualifications:
High School Diploma or equivalent AND 2+ years industry experience in a data center or critical environment facility, OR
3+ years industry experience with college coursework.
Background Check Requirements include security screenings such as Microsoft Cloud Background Check, Citizenship Verification (Australian Citizenship required), and possible NV1/2 or PV Clearance assessments.
Preferred Qualifications:
3+ years’ experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or IT infrastructures (e.g., Servers, SANs, Networking).
Bachelor’s Degree or Technical College certification in mechanical or electrical engineering/services.
Experience working on large-scale CE projects.
Experience with IT infrastructure operations (Servers, SANs, Networking, etc.).
Microsoft is an equal opportunity employer and provides accommodations for applicants with disabilities.
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