About the role:We are seeking an organised, customer‑focused Service Administrator to join our team and provide vital support to our Field Service Technicians, customers, and internal stakeholders. This role is perfect for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and takes pride in delivering exceptional service.
Requirements
What you'll do:Allocate service and Preventative Maintenance Program (PMP) calls to Field Service Technicians in line with branch KPIs and procedures. Log all customer and technician breakdown requests and schedule PMP bookings. Monitor and action the Service Bookings email inbox promptly. Maintain accurate customer, technician, and system data within SMS/AS400. Process all Service Job Cards, Credits, Warranty Cards, and related documentation. Review and correct bombed‑out job cards, ensuring labour, parts, serial numbers, and job codes are accurate. Set up customers for PMP programs (retail, CFM, and contract). Handle incoming calls professionally, interpreting and responding to customer needs. Create purchase orders and assist with related AS400 functions. Adhere to all company OH&S guidelines, ensuring a safe working environment. Provide general administrative support, including leave processing, record maintenance, spreadsheets, letters, filing, and office duties. What We're Looking For:High‑level organisational skills with the ability to manage and prioritise multiple tasks. Exceptional attention to detail and accuracy in all tasks. Well‑developed analytical and problem‑solving skills. Ability to work effectively under pressure and meet tight deadlines. Outstanding customer service skills with a focus on positive experiences. Proven ability to contribute as a collaborative and reliable team member.
Benefits
What sets us apart?Crown's history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. As a Company we want to continue to support our employees to be the best versions of themselves and that's why, as a Crown employee you get to enjoy: A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide. Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals. Corporate Rates for Private Health Insurance. An inclusive working environment. An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.
The CompanyCrown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.