Customer Service Advisor
The Role:
* We are seeking a motivated and customer-focused individual to join our team as a Customer Service Advisor.
* In this role, you will be responsible for delivering exceptional customer service through various communication channels including phone, online, and face-to-face interactions.
* You will work collaboratively with a team to provide a positive customer experience and achieve key performance targets.
Key Responsibilities:
The successful candidate will be responsible for:
1. Providing accurate and timely information to customers regarding products and services.
2. Resolving customer complaints and concerns in a professional and courteous manner.
3. Assessing customer needs and providing appropriate solutions and referrals.
4. Conducting practical driving assessments for Queensland driver's licence.
5. Maintaining comprehensive knowledge of procedures, processes, and required services.
6. Navigating multiple systems and databases to conduct operational and administrative tasks.
Requirements:
To be successful in this role, you will need:
* A strong customer service focus and ability to work in a fast-paced environment.
* Excellent communication and interpersonal skills.
* A high level of accuracy and attention to detail.
* The ability to work independently and as part of a team.
* A willingness to learn and adapt to new systems and processes.
Benefits:
We offer a competitive salary package and opportunities for career growth and development.
What We Offer:
As a Customer Service Advisor with our organization, you will have the opportunity to work in a dynamic and supportive team environment. You will be challenged to deliver exceptional customer service and achieve key performance targets.