Job Description
Please note that schedules are predetermined. Before applying, please ensure you are available to cover the following schedule requirements.
**Full Time Schedule (38 hours per week)**
We deliver a seamless banking experience to millions of customers, serving our local communities for over 100 years with market-leading products and services.
Our work has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement.
As a Banking Specialist in our Stockland Merrylands Branch, you'll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans & Business Banking.
You'll complete Financial Assessments to assess customers' financial needs and identify any changes, providing options through education and demonstration of our in-branch technology and digital banking options.
You'll problem solve and provide effective solutions while championing our processes and procedures.
We're interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services or Retail.
Excellent communication skills and the ability to articulate financial terms in a clear way are essential, along with the ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.
A genuine interest in building a career and improving the financial wellbeing and lives of our customers is required.
Required Skills and Qualifications
* Proven experience delivering exceptional Customer Service
* Excellent communication skills
* Ability to articulate financial terms
Benefits
We're committed to helping our employees achieve their full potential. As a Banking Specialist, you'll enjoy a range of benefits including:
* Competitive salary
* Opportunities for professional development
* A supportive and inclusive work environment
Others
We're an equal opportunities employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer service and have a genuine interest in building a career with us, please apply now.