Service Coordinator Job Description
We are seeking a skilled Service Coordinator to join our team, based out of Launceston.
This role is vital in the dispatch and coordination of technicians and subcontractors in Tasmania, ensuring all have productive work as well as liaising with customers and technicians/subcontractors regarding work in progress.
The primary duties will include monitoring and managing work requests generated on our systems, open call management, close out jobs and data entry, checking and managing technicians' timesheets and service reports, liaising and managing subcontractor's attendance and service reports, handling customer phone and email queries, and general administration duties.
Key Responsibilities:
* Monitor and manage work requests on our systems
* Manage open calls, close out jobs and perform data entry
* Check and manage technicians' timesheets and service reports
* Liaise and manage subcontractor's attendance and service reports
* Handle customer phone and email queries
* Perform general administration duties
Requirements
To be successful in this role, you will need:
* At least 2 years of experience working within administration or service/scheduling
* Previous experience in the service industry and dispatching field staff or technicians (highly desirable)
* Strong and clear communication skills, both verbal and written, with great phone manner
* Intermediate computer and typing skills (Word, Excel, Outlook)
* Outstanding eye for detail, organised and able to meet deadlines
* Able to maintain harmonious working relationships with colleagues and customers
* Able to work in a team environment as well as independently
* Excellent problem-solving skills and initiative
* Maintain a professional image and possess good interpersonal skills
Benefits
You will get to work with a high-performing and progressive company who hold a strong reputation in the industry, as well as work alongside experts and teams who are dedicated to delivering exceptional service.
We believe in investing in our employees and their career, and as an employee with us, you will have access to continuous training and development opportunities to enhance your skillset and advance your career.