Customer Service Representative Cairns
- **Thorough training program to kickstart your banking career
- **Access to extensive employee benefits & discounts
- **Be part of a collaborative and high-performing culture**
**Multiple Customer Service Representative Positions**
2x Part Time Customer Service Representative - must be available for the following roster's
- Monday to Friday 12 - 4pm
- Monday to Friday 12:30 - 4:30pm
1x Full Time Customer Service Representative contract until January 2026
**Do work that matters**
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.
What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives, and be there for them when they need us.
**See yourself in our team**
As a Customer Service Representative in our Cairns Branch you'll be:
- Responding to customers transactional banking needs, delivering a seamless customer experience
- Processing transactions including deposits, withdrawals, bank cheques, transfers & CommFX
- Completing financial health checks to assess customers' needs, identify any changes or needs for specific products or services
- Assisting with Cash/ATM procedures
- Educating and demonstrating of our in-branch technology and digital banking options for customers
- Adhering to the Bank's processes and procedures, including accurately reconciling transactions, reviewing customers' financial positions & championing our strong risk culture
**We're interested in hearing from people who have**:
- A genuine passion for Customer Service and are looking to kick-start your career in Banking with this entry-level position
- A genuine interest in improving the financial wellbeing and lives of our customers
- The ability to ask the right questions, respond to customers' needs and refer them to the relevant team members in order to better serve their needs
- Excellent communication skills & willingness to contribute to a collaborative culture
- Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
**With us, you'll help customers make the right financial decisions and achieve their dreams.**
'Aboriginal &/or Torres Strait Islander people encouraged to apply'
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Advertising End Date: 12/01/2025
Job ID REQ226664