Job Role Overview:
The IT Service Desk is responsible for providing ad-hoc end-user and desktop support through phone calls, emails, or in-person. They also handle systems operations and records administration.
Key Responsibilities Include:
* Providing technical assistance to partners and staff with problems and queries regarding IT hardware, software, and equipment
* Troubleshooting and resolving technical issues
* Carrying out various network and administrative tasks, such as upgrades, rollouts, documentation, floor walking, office moves, etc.
* Setting up and assisting with Audio Visual / Video Conferencing systems
* Phone support for customers
* Hardware support for customers
* Incident management (ITIL framework)
* Asset management (ITIL framework)
Technologies Used Include:
Computer systems, Document Management Systems, Windows 10, MS Office 365, MS Outlook, MS Teams, Teams Calling, Headsets, Audio Visual / Video Conferencing systems, and Apple devices with MDM management.
What You Will Need:
* Critical customer service skills
* Customer-facing experience is ideal but not necessary
* A willingness to learn and grow
* Exposure to Windows 10, MS Office 365, MS Teams, and Teams Calling is ideal but not necessary
* An eagerness for technical troubleshooting
* Ability to thrive in a busy environment and manage multiple tasks under pressure
* Strong teamwork and interpersonal skills
About Your Development:
In this role, you will have unparalleled opportunities for learning and development. You will be supported and guided as you learn and develop, and encouraged to grow. Our unique Career Deal allows you to take control of your career and provides a transparent approach to career development.