There’s a magic moment that happens here at Krispy Kreme every day. It connects the complexity of our people’s work behind-the scenes to our customers’ simplest pleasures.
As part of our Retail team, you get to hold that moment in your hands over and over again. You can make a real difference to the people around you, from your customers to your colleagues, and take pride in the impact you have every day.
The Role
You will be responsible for:
* Actively supporting the Site Operations Manager and Assistant Site Operations Manager to manage the Store budget and expenses, ensuring shift metrics and KPI targets are met.
* Creating rosters in line with business need and in line with Store labour budget.
* Acknowledging and responding to others’ ideas, experience and opinions
* Maintaining a safe and healthy workplace at all times and proactively eliminating and managing potential safety issues.
* Providing meaningful feedback to stakeholders on the quality of product and services provided to your Store.
* Working with your team to meet sales targets and maintain quality while also improving operational excellence & the Customer experience.
* Supporting the Store Manager to create and implement action plans in line with operational and capex budgets.
* Communicating company and Store policies, processes and systems to your team and ensuring compliance with them.
* Building and sustaining a cooperative and supportive team environment
* Contributing to Krispy Kreme through providing feedback and insights into best practice.
* Supporting the Store Manager to recruit and retain the right people in line with the business needs of your Store.
What you can bring to the team
Proven experience in the retail or food and beverage industry is great. But, what we’re really looking for are people who bring:
* A demonstrated ability to manage a high quality, sales and customer service focused, outcome driven, small to medium business.
* A comprehensive understanding of the requirements of superior Customer Service.
* Integrity and a commitment to ethical operations.
* The ability to lead and motivate others to achieve the best outcomes for themselves, their team and Krispy Kreme.
* An understanding of training processes and how to effectively train others in the workplace.
* Confidence, passion and enthusiasm about the customer experience and the Krispy Kreme Brand.
* The ability to demonstrate leadership in WHS in the workplace.
* An in-depth understanding of Krispy Kreme products and service standards.
* Understanding of conflict management and issue resolution.
* A positive attitude, self-motivated & able to work autonomously.
* The ability to solve problems and seek assistance when required.
Qualifications & Education
* Certificate IV in Business or equivalent experience
* Minimum 2 years in the retail or hospitality industries
* Minimum 2 years experience as a retail or hospitality Supervisor or Team Leader
Every day at Krispy Kreme is filled with little moments that have big
possibilities.