Senior Account Manager
IVE Group - Creative, Content and Integrated Solutions, Marketing Services
About IVE Group
IVE is one of Australia's leading integrated marketing and communications businesses. Our Marketing Services team delivers the work that customers see and touch, from strategy and planning through to creative and content, print production, in store POS, retail activations, and warehousing and fulfilment. We run fast, high volume programs with care, detail, and accountability.
The opportunity
We are looking for a Senior Account Manager who thrives in a busy retail environment and loves making delivery feel easy for the client. This role owns the day-to-day flow of work. You will manage briefs, quoting, timelines and approvals, coordinate internal teams, and keep jobs moving cleanly from request through to finished goods and despatch.
What you will be doing
• Owning day to day delivery across multiple workstreams and being the key contact for briefs and status
• Building clear briefs and job specs, and making sure we have what we need to quote and produce accurately
• Coordinating quoting, schedules, approvals, artwork, and production processes
• Briefing internal teams including studio, production and logistics, and keeping everyone aligned on deadlines and priorities
• Managing job tracking, WIP updates and client reporting, with strong attention to detail
• Supporting retail rollouts including versioning, reprints, store lists, and campaign changes
• Coordinating with warehousing and fulfilment teams on stock availability, pick pack despatch, lead times, and order accuracy where relevant
• Flagging risks early and solving problems quickly, escalating to the Senior Account Director when needed
• Contributing to process improvements that lift speed, quality, and client experience
What we are looking for
• Solid experience in account management within marketing services, print, production, POS, retail activations, or an agency environment
• Strong working knowledge of print production and retail POS workflows, from brief to finished goods
• Confident with quoting, timelines, multiple stakeholders, and high-volume job management
• Highly organised with strong follow through, and the ability to keep calm when things move quickly
• A natural communicator who builds trust and keeps clients informed without noise
• Experience with portals, stock management, or warehousing and fulfilment programs is a bonus
• A team first style and pride in quality delivery
Why IVE
You will work with a genuinely supportive team, strong operational capability, and interesting retail and brand work. You will be part of a team that moves quickly, supports each other, and cares about doing great work. The variety is brilliant and you will work across strategy, creative, production and fulfilment, staying close to delivery, solving problems, and making clients feel looked after. We have the scale and capability to deliver big retail programs properly, with a great team, strong people and culture that make the day to day feel good. If you are organised, proactive, and you love retail delivery, this is a place where you can build a long-term career and be proud of what you deliver.
How to apply
Anita Lindsay
Group Account Director
Creative, Content & Integrated Solutions
M +61 400 911 ***
Ground Floor, 8/658 Church Street,
Richmond VIC 3121