Case Management Officer (Custody)
Corrective Services NSW
Location: Bathurst Correctional Centre
Employment type: Ongoing, Full time
Grade: Clerk Grade 5/6
Salary: $99,938 - $110,271 (plus employer's contribution to superannuation and annual leave loading)
Your role
This role is responsible for applying evidence‐based case management practices to a diverse caseload of offenders, addressing varying levels of risk and need to maximise opportunities for intervention and reduce reoffending.
What You'll Do
Key accountabilities
* Provide a broad range of case management services to offenders in accordance with legislation, policy, and procedural requirements.
* Administer evidence‐based assessments to inmates to determine appropriate intervention needs, plans, and strategies.
* Develop, implement and regularly update individualised case plans that outline short‐and long‐term goals and strategies to reduce reoffending.
* Monitor, guide and motivate offenders through the case management process using techniques such as motivational interviewing, modelling pro‐social behaviours, and strengths‐based approaches.
* Refer inmates to suitable programs and services aligned with their identified case plan goals.
* Advocate on behalf of inmates to facilitate access to appropriate interventions and ensure timely follow‐up.
* Monitor, document and report on offender compliance with case plans and judicial or statutory requirements.
* Coordinate, in collaboration with internal and external stakeholders, effective reintegration planning to support offenders' transition back into the community.
What We're Looking For
* Experience and/or relevant qualifications in case management, human services, or related fields.
* Experience working with individuals from diverse backgrounds who may be facing complex challenges, including family, social, or alcohol and other drug‐related issues.
* Strong organisational and self‐management skills, with the ability to work both independently and collaboratively as part of a team.
* Resilience and emotional intelligence to confidently navigate complex and sensitive situations within a custodial environment.
* Excellent written and verbal communication skills, with the motivation to make a genuine difference in people's lives.
* A current driver licence and a willingness to drive while performing the duties of the role.
What We Offer
* A challenging and rewarding career
* Flexible, autonomous work environment
* Competitive pay and conditions
* Training and development opportunities to build and maintain capabilities
* Health & Wellbeing and Employee Assistance Programs.
Applications close 06 February 2026 at 11.59 AEDT.
Contact
For more information about the role or what it's like to work for DCJ, please contact the hiring manager Steve Foy via email on Steve.Foy@correctiveservices.nsw.gov.au or Casey Bailey via email on Casey.Bailey@correctiveservices.nsw.gov.au.
If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Aeron Santos on Aeron.Santos@dcj.nsw.gov.au.
Inclusion and Diversity
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
#J-18808-Ljbffr