Job Title: Leadership Roles - Claims Management
About the Role
We are seeking a highly skilled and experienced professional to join our team as a Senior Technical Manager. This role will play a critical part in supporting the eligibility function by providing senior technical advice and support to Eligibility Officers, Eligibility Entitlement Specialists and Technical Managers relating to complex eligibility decisions.
The successful candidate will have a high level of workers compensation claims management technical expertise, strong client and customer engagement and relationship-building expertise, knowledge of general business and administrative practices, excellent knowledge and application of the Accident Compensation Act/WIRCA, high level of analytical skills, attention to detail, and critical thinking, coaching and mentoring skills and experience.
Your Responsibilities
1. Providing a cost-effective, professional and customer-focused workers compensation claims management service for all WorkSafe clients by supporting eligibility team members to make sustainable decisions relating to the lodgement of Workers Compensation claims.
2. Determining liability for claims of a complex nature within the designated 28-day claims determination timeframe.
3. Acting as a senior technical reference point for other team members, such as Eligibility Officers, Eligibility Entitlement Specialists and Technical Managers by providing strong technical advice with a view to increasing their capability and achieving the right outcome for Injured Workers and Employers in accordance with the Act.
4. Collaborating with other claims departments such as Legal, Technical, and Dispute Resolution teams to deliver sustainable and well-informed decisions that are supported by holistic reviews based on evidence and advice from our broader teams of claims experts.
About You
* A high level of workers compensation claims management technical expertise, or strong knowledge relating to determining eligibility for Workers Compensation claims (all areas of experience will be considered).
* Strong client and customer engagement and relationship-building expertise.
* Knowledge of general business and administrative practices.
* Excellent knowledge and application of the Accident Compensation Act/WIRCA.
* High level of analytical skills, attention to detail, and critical thinking.
* Coaching and mentoring skills and experience.
Benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits, including four weeks annual leave plus up to two weeks additional purchased Lifestyle Leave, Novated Leasing opportunities, two paid volunteer days annually, health insurance discounts with our Group Insurance Plan, employee stock purchase program, paid parental leave, flexible and hybrid work arrangements, mental health and wellbeing support for yourself and immediate family members, employee recognition awards and service milestone recognitions, peer support program, annual flu vaccinations, access to Reward Gateway – discount offers at over 350 retailers, and more.