You will manage complex social housing and housing assistance services and supervise Housing Officers delivering direct services to customers in person over the front counter, by telephone, correspondence, in the field and through outreach services in the community.
The Skills You Will Need Include Being Able To
Actively work to understand customers and stakeholders, encouraging a strong customer-focus and building understanding of customer perspectives within the team. Demonstrate a balanced approach to managing conflicting demands and comfortably handle risk and uncertainty. Readily share your knowledge and experience, acting as a coach, mentor, role-model and sounding board for others. Demonstrate clear and concise written and verbal communication, modelling open communication by actively and attentively listening to others. Demonstrate strong skills, knowledge and expertise in service delivery. Model professional, ethical and culturally sensitive behaviour and consistently apply those standards to yourself and others.
Applications to remain current for 12 months.
Job Ad Reference: QLD/633733/25
Closing Date: Wednesday, 14 May 2025
Occupational group Administration #J-18808-Ljbffr