Our hotels never sleep. So we are looking for a Night Auditor who shares our commitment to excellence and who thrives in a dynamic, guest-focused environment. you will be responsible for providing overnight front desk services and ensuring the accuracy of hotel financial records for the day. You will play a key role in delivering a seamless guest experience after hours while maintaining hotel operations, security, and service standards.
As a Night Auditor, your shift will start 11:00 pm and finish 7:30 am.
A little taste of your day-to-day
* Assisting the Night Manager in preparing overnight reports, balance the daily transactions and setting up for the day ahead.
* Processing payments including room charges, debit and credit, cash and cheques in accordance with established procedures
* Checking guests in, out and managing any wake-up call requests
* Answering phones and dealing with overnight guest queries
* Performing other duties such as concierge services, room service and special guest requests
* Ensure safety and security of all guests and employees
What we need from you
* Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
* Ability to problem solve, stay organised and adapt in the moment.
* Accounting and mathematics skills for accurate auditing and payment processing
* Excellent written and verbal communication skills
* Strong attention to detail and analytical skills
* Knowledge of Opera is Highly Regarded
* Driver's License (Preferred)
* RSA and Food Safety Certificates
* Availability to work a 7-day overnight roster including weekends and public holidays.
What you can expect from us:
You'll be rewarded for your hard work with a suite of benefits that supports you and your family's well-being, including:
* Paid birthday leave
* Hotel perks like accommodation and food & beverage discounts
* Enhanced parental leave
* Proactive health days and flexible work options.
* Your career journey will be supported through our lifelong development program
* IHG Career Milestone celebrations
* Transfer of entitlements as you move and grow with IHG.
* Access to our discount retail platform that makes your pay go even further
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and