At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.
* Ongoing Full-Time 35 hours per week
* Please note: This is a full-time role, and you will be required to work a minimum of four (4) days per week either in an identified education office location or delivering face-to-face support in schools.
About the role
Support children and young people to re-engage with education by working directly with students, families and schools to address barriers to attendance.
You will manage a caseload of students experiencing attendance challenges, building trust with students and their families, coordinating support, and working collaboratively with schools and partners to improve engagement and outcomes. You will operate with a level of autonomy while receiving guidance and support for more complex matters.
This is a dynamic, community-based role that involves working directly with students and families across a range of settings. You will travel between schools and local areas, adapting your approach to support the needs of each student and their family.
* Manage a caseload of students with attendance challenges
* Identify barriers to engagement and develop support strategies
* Coordinate referrals and support to meet individual needs
* Facilitate meetings and formal interventions, including Secretary's Conferences
* Work with schools and stakeholders to implement support plans
* Monitor progress and adjust strategies using data and evidence
* Maintain accurate records and documentation in line with requirements
For further information please click here to view the role description
About you
* Demonstrate empathy, patience and consistency when working with families
* Communicate clearly and respectfully across a range of situations
* Remain calm and resilient when managing challenging or sensitive matters
* Show persistence when working with disengaged students and families
* Apply sound judgement and make considered decisions
* Stay organised and manage competing priorities effectively
* Work positively within a team and contribute to shared outcomes
* Knowledge of and commitment to implementing the department's Aboriginal Education Policy and upholding the Department's Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
Essential requirements of the role
* A relevant qualification (such as a diploma, degree or higher) in social work, community services, youth work, education, psychology, counselling, or a related human services field.
* Current and valid Working with Children Check (WWCC) Clearance for paid employment.
* A current and valid driver's licence and an ability and willingness to travel between work sites.
* Demonstrated understanding of and commitment to the value of public education.
Benefits
* Flexible working arrangements
* 35 hour working week
* Competitive, salary sacrificing, employer's contribution to superannuation and annual leave loading
* Flex Leave entitlements, generous holidays & leave conditions
* Opportunities for advancement and mobility across the Department to support your career growth
How to apply
Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role.
Targeted questions
As part of your application, please respond to the following targeted questions (maximum 300 words per question):
* Describe your experience working directly with children or young people and their families to support engagement and address barriers.
* Describe how you have worked collaboratively with schools, services or stakeholders to coordinate support and improve outcomes for a child or young person.
Please refer to the Applicant's Guide to Applying to assist you with your application.
If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.
All other applicants please submit your application by clicking 'Apply Now'.
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.
This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.
Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.
Closing date Sunday, 17 May 2026 at 11:59pm.
For role enquiries please contact ***************@det.nsw.edu.au and for recruitment process enquiries please contact Natalie at ***************@det.nsw.edu.au
We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education's Diversity, equity and inclusion webpage.
A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.