Enrich Your Everyday
At Accolade Wines, our purpose is to enrich everyday moments through our amazing wine brands. It goes without saying that everything we do as an organisation and as individuals is in service of fulfilling this purpose.
As one of the world's leading wine companies, our award-winning portfolio includes loved brands such as Hardys, Grant Burge, St Hallett, Petaluma, Croser, Banrock Station, Mud House, Jam Shed, Tatachilla, Brookland Valley and many more.
The driving force behind our business is our people, their expertise, their passion and their professionalism. With over 1,100 dedicated employees in Australia, the UK, Europe, Asia, South Africa, New Zealand and North and South America, it is our teamwork that sets us apart.
Role Details
As a Cellar Door host you will passionately deliver a comprehensive and exceptional wine experience to visitors at the Hardys Cellar Door.
In this role, you will be the face of the Hardys Brand, supporting the Cellar Door Manager to deliver exceptional wine and tour experiences to our visitors and showcasing some of the finest wines in our portfolio.
Your Key Accountabilities
Deliver an exceptional customer experience to cellar door customers, acting as tour guide, experience host and tasting guide
Operate the cash register, including daily opening, closing and balancing duties
Promote our wine club membership to visitors and sign up new members
Undertake daily housekeeping duties to maintain the cellar door appearance
Restock the cellar door and stock room
Pick, pack and dispatch wine orders for customers
Undertake basic food preparation and serve food
Prepare and serve barista coffees
Grow our premium member data base and sales by promoting inhouse activities and our portfolio through telephone marketing.
Support the Cellar Door Manager to host events that showcase our historic Cellar Door and portfolio.
Other Accountabilities Include
Your Knowledge and Skills
Strong understanding and passion for wine and the winemaking process
Ability to portray stories to others – both wine and history
Exceptional customer service skills
Ability to work in a diverse team
Essential Qualifications
Experience in a cellar door or the wine industry (highly desirable)
Ability to work in a fast-paced environment, independently and with a team
WSET Level 2 (desirable)
Responsible Service of Alcohol training (RSA)
Knowledge of safe food preparation and handling (desirable)
Intermediate computer skills including Microsoft suit and EDM software (desirable)
Physical And Other Requirements
Must have drivers Licence
This role involves occasional lifting of heavy objects
Frequent manual handling of glassware for polishing
Regular weekday and weekend work is required
Our Company Values
Leadership
Innovate
Focus
Ownership
Results
Seniority level
Entry level
Employment type
Full-time
Job function
Design, Art/Creative, and Information Technology
Industries
Beverage Manufacturing