Make a difference to someone's day$35 + penalties, super and free mykiHelp connect Victorians through safe, reliable and accessible transportV/Line's purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport - connecting them to jobs, education, family and friends, services, tourism and trade.V/Line is experiencing significant growth and we're delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge.About the roleAs a member of the Customer Services & Accessibility team the Station Assistant assists the Services Officer and Services Manager in the operation of the facilities and customer services activities at the station. The Station Assistant is required to maintain the delivery of service to customers ensuring the provision of best possible train and coach services to V/Line passengers.This position is responsible for providing staff a safe work place where risks are identified, understood and managed and a safe environment for customers and visitors is maintained.Key accountabilities include:Assist with on time running of scheduled rail servicesHandling of Green Star parcels, inwards, outwards and daily cash balanceBuild co-operative networks with internal and external customersManage customer's issues and complaints and provide support for customers using desktop IT applicationsAssisting in the overall presentation and cleaning of the stationOversee and ensure the safe operation of the coach interchangePassenger assistance and handling of lost propertyRegular inspection of the station to ensure standards are being maintainedAbout youOur ideal candidate will possess the following:Successful completion of Year 10 or equivalentAbility to adapt to changing environmentsPrevious extensive experience in a customer service and operational environmentStrong verbal and written communication, and problem-solving skillsStrong safety culture and willingness to adhere to the company valuesIf your skills or experience don't exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development.Demonstrated alignment with V/Line's values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights.Why V/LineIn addition to free myki travel, we offer:Community impact - Make a genuine difference. Work in a role that connects Victorians, every day.Huge potential - We're transforming, and you can too. Be a change maker, recognised for your contribution and creativity.Dynamic environment - V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.Collaborative team - You'll be part of a broader supportive team. Surround yourself with talented, passionate peers.Flexible working - We support flexible working. Work in a way that supports you to thrive in your role.We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at or for confidential support.As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row.We proudly acknowledge First Peoples of Victoria. We acknowledge their ongoing strength in practicing the world's oldest living culture. We acknowledge the Traditional Owners' lands, waters, and skies on which we live and pay respects to their Elders past and present.At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safeworking standards.Remuneration for this position will be in line with the V/Line Rail Operations and Administrative Employees Agreement 2023 or Asset Management Enterprise Agreement 2023 (delete if IECS or SPEECS position).