Randstad is currently recruiting for a number of Case Managers to join our clients, fast-growing Federal Government Departments About the role: On offer is a long-term contract that will build your exposure and career in a prominent Federal Government Agency. As a Case Manager you will work by managing a caseload to assess available information against legislative criteria and NDIA policy to determine a resolution. This will include working collaboratively with stakeholders and participants to progress matters timely and accurately. Manage end-to-end case management related to ART applications. Interpret legislation and policy to resolve complex matters. Liaise with internal and external stakeholders to provide professional advice and support. Attend Case Conferences, Conciliations, and Hearings. Prepare reports, resolution documents, and participant plans. Apply alternative dispute resolution principles to resolve matters About you: A strong background in case management, disability and administration is essential Good judgment for assessing risk and associated decision-making Experience managing sensitive or complex case portfolios Strong knowledge of NDIS policies and guidelines Strong communication skills and resilience, including communicating effectively with stakeholders in challenging circumstances. Strong critical thinking and analytical skills Exceptional report writing skills Experience preparing documents for case management meetings. Australian citizen with a current drivers license Please note: For Federal Government opportunities, all potential candidates must be Australian Citizens What’s in it for you? Join Randstad's community of contractors for customer service roles across various Government departments. Working as a contractor with Randstad comes with many benefits. We offer three pay runs per week ensuring you are always paid within the week. Access to My Randstad portal for easy payslip access Exclusive access to roles before we go to market Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts Cinemas and many more Access to our employee assistance program services, including counseling services. Our team is genuine in the support they offer, whether it be helping you to secure the right work opportunity, supporting your development or supporting you while you are contracting for us. How to apply: Click APPLY or contact Dalena Tran on dalena.tran@randstad.com.au for a confidential discussion. Please note: due to high volumes of applicants only those shortlisted will be contacted At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.