Life Without Limitations: Make a Difference with Our Team
Job Overview
At our leading provider of innovative hearing care solutions, we are on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we develop, manufacture and distribute cutting-edge solutions that push the boundaries of technology.
As a dedicated customer service/admin professional, you will play a pivotal role in delivering exceptional service to our predominantly older clientele, helping them manage their hearing health in this diverse client-facing role. You will work closely with our clinicians to provide top-notch support, ensuring seamless day-to-day operations of our clinics.
Key Responsibilities
* Welcoming clients and managing their experience for optimal outcomes
* Scheduling and confirming appointments for our clients
* Providing administrative support to our clinicians (Audiologists/Audiometrists)
* Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures
* Managing the clinic phone line and shared email inbox
* Billing our clients correctly and taking a range of payments
* Learning and competently using a range of software and applications
Requirements
* Prior experience in face-to-face customer service and/or administration roles
* A passion for delivering an amazing client experience
* Great communication and active listening skills
* Resilience, self-motivation, and lots of energy
* Excellent organisational and time management skills
* Ability to work autonomously and effectively within a team
* Focus on results and the best possible outcomes for both our clinic and our clients
* An interest in learning about features and basic repair/maintenance of hearing aids
What's in it for You?
* Competitive remuneration package including base salary plus monthly performance bonuses
* Salary packaging options
* Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
* Generous employee discounts on Sonova products for yourself and your family
* Online Wellbeing Centre & Employee Assistance Program (EAP)
* Access to the LinkedIn Learning Platform
* Opportunity to grow and develop in your role and beyond
* A values-driven and people-centered culture
* Being part of a dynamic and supportive team
Equal Opportunity Employer
We guarantee equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation, gender, genetic identity, age, disability, or any other legally protected status.