Job Opportunity
This is an exciting opportunity to work from home 4 days a week as a System Administrator. As part of a small team, you will be responsible for providing exceptional customer service & technical support, effective & timely communication of service outages & restoration updates.
Huge Learning Opportunity
We offer a fantastic opportunity for career growth & personal learning & development if you are looking to take your career to the next level with fast track career opportunities. Our company offers endless opportunities for learning and growth.
About the Role
The successful candidate will be responsible for:
* Installing, supporting & maintaining ICT Infrastructure;
* Ensuring that all Incidents, Service Requests & enquiries are logged in the ticketing system;
* Working to SLAs & ensuring customer expectations are managed;
* Performing second level Support analysis, troubleshooting & attempt to fix-on-first, before escalation;
* Routine maintenance of all PCs, laptops, printers etc;
* Researching & preparing reports on ad-hoc topics as instructed.
Essential Skills
The ideal candidate will have:
* 3 years' experience in L2 & Systems Administration;
* Demonstrated experience in supporting & administering Microsoft infrastructure (Windows AD, Windows Server, ADFS, Distributed File Services, SQL Servers, Remote Desktop Servers, System Centre services, Office 365);
* Excellent customer service & communication skills;
* Experience in ITIL Service, Change and Incident Management processes;
* Experience with PC hardware set-up and configuration;
* Office 365;
* Azure AD;
* Intune (would also consider SCCM);
* Cloud technologies (AWS or Azure);
* On-prem hardware (Servers, switching, routing);
* Good General Networking (Cisco/Meraki network infrastructure (Layer 2 Switching) & Palo Alto).
Advantageous Skills
Additional advantageous skills include:
* Citrix and virtual technologies;
* VoIP and mobile telephony;
* Zoom, Adobe suite, IP/Cloud telephony (New Voice Media);
* Experience supporting Apple hardware, MacOS set-up & configuration, JAMF;
* ITIL foundation qualifications preferred.