IT Services Professional: This role involves providing technical support and guidance to colleagues, ensuring they get the most out of their technology.
Key Responsibilities:
* Be the go-to person for colleagues needing IT assistance, resolving issues face-to-face and remotely.
* Manage user access, onboarding, and licensing, maintaining system security and efficiency.
* Oversee IT assets, from setup and configuration to audits and lifecycle management.
* Support modern workplace technologies, including video-conferencing, AV equipment, and workstation setups.
Requirements:
* Previous experience in a customer-facing IT support role with strong problem-solving skills.
* A good understanding of SaaS environments, Windows/MacOS, and common workplace tools (e.g. Microsoft Office, Google Workspace).
* Confidence supporting both office-based and remote colleagues across different locations.
* Hands-on experience with hardware setup, from laptops and docks to AV and video-conferencing systems.
* Strong communication skills, with the ability to explain technical concepts clearly to non-technical users.
Why Work Here?
* We are a diverse and inclusive group of professionals, each playing a vital role in our success.
* We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported.
* We value flexibility, allowing you to strike a healthy balance between your personal life and career.