QT Melbourne, 133 Russell Street, Melbourne, Victoria, Australia
Posted Monday 25 May 2026 at 2:00 pm | Expires Friday 26 June 2026 at 1:59 pm
QT Hotels & Resorts is EVT's premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of 'unexpected and unrequested', with every guest engagement presenting an opportunity to delight, and every QT property inspired by local influence with signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.
EVT has an endless range of roles and careers paths to explore across over 140entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT, Rydges,Atura,LyLo, Independent CollectionandAustralia's most lovedyear roundalpine resort,Thredbo.Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Onceyou'rein,there'sno limits on where your career could take you.
Key Responsibilities
* Deliver exceptional guest service by anticipating needs, providing warm welcomes and farewells, and promptly responding to requests, messages, and concerns.
* Manage guest arrivals and departures efficiently, including accurate check-in/check-out, cashiering, daily transactions, and opening/closing duties in line with hotel procedures.
* Coordinate closely with Housekeeping, Reservations, Maintenance, and other teams to ensure rooms, special requests, and guest expectations are fully met.
* Maintain accurate reservations, room rates, packages, and local area knowledge to confidently assist guests and maximise service quality.
* Uphold hotel policies, WH&S standards, training requirements, and equipment care while maintaining a clean, safe, and professional work environment.
What You'll Bring
* 1+ years of experience as a GSA in a hotel or similar role.
* Proven ability to deliver warm, professional, and efficient guest service
* Strong communication skills and attention to detail.
* Experience in front office operations including check-in/out and handling guest accounts.
* Ability to build strong relationships with other departments in the hotel
* The ability to deal with multiple requests at once and maintain a high level of service.
* Familiarity with reservation systems and booking procedures.
How You Work
* Daymaker ethos — no one's too big for the small things.
* Hands-on and non-hierarchical — leads from the front.
* Resilient and solutions-focused — stays calm, moves fast.
Perks from Day One
As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.
* 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
* $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
* Seasonal perks at Thredbo.
* Rapid career growth across our hotel & entertainment network.
* Paid parental leave; community & volunteering opportunities.
Apply Now
Join QT and become an EVT experience creator, opportunity taker, the ultimate Daymaker.
Join and make a positive impact on our people, communities, and environment every day.
Send your CV and a short cover letter. We welcome applicants from all backgrounds and review applications as they come in - don't wait! We can't wait to see the places your career will go with EVT.
When you click apply, you'll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You'll simply enter your details and answer a few quick screening questions so we can get to know you better.
QT Melbourne, 133 Russell Street, Melbourne, Victoria, Australia
#J-18808-Ljbffr