Full-time, Ongoing, Executive Level 1 position
$110,115 - $120,025 p.a. plus 15.4% superannuation
The Australian National Maritime Museum seeks a highly experienced ICT Manager, Operations and Service Delivery to join our ICT team in this full-time, ongoing Executive Level 1 position.
Key Accountabilities
* Provides technical management of ICT operations and service delivery requests, ensures operational issues are identified, recorded, monitored, and effectively resolved.
* Ensures a positive customer support experience, with timely resolution or escalation, communicating promptly on progress and handling customers with a skilled approach.
* Maintain a continuous lifecycle of all ICT assets, services, and technology to keep the museum current and ensure the systems are fit for purpose and support innovation.
* Ensure service levels are met, while ensuring positive relationships with managed service providers and vendors.
* Identifies and manages resources for planning, developing, and delivering ICT systems and services.
* Manage and maintain the Cyber Security Framework in line with ACSC, PSPF and the ISM.
* Manage the design, procurement, installation, upgrading, operation, control, maintenance scheduling, and effective use of IT infrastructure components while monitoring their performance in collaboration with third-party providers. This includes developing and implementing procedures and associated training plans for Museum systems to ensure appropriate use.
* Provides appropriate status and other reports to stakeholders and interested parties, whilst ensuring relevant policies and procedures are maintained.
* Ensures operational procedures and working practices are fit for purpose and current. Including researching and managing the adoption of appropriate tools, techniques, and processes (including automation) to manage systems and services.
* Provide strategic and operational advice for all projects, including public-facing elements, while supporting the Head of Technology in ensuring effective operational ICT security, data protection, recovery, and encryption in line with audit recommendations and industry best practices. Provide budgeting and capital expenditure advice to support strategic objectives.
* Work collaboratively with the ICT team and perform other duties as requested by the Head of Technology.
This role involves occasional after hours and evening duties (both remotely and onsite) for events such as meetings, systems upgrades, unresolved critical issues, and system failures. This includes backfilling for weekend support where required.
Selection Criteria
* Demonstrated ability to work effectively with stakeholders to determine new or improved ICT services requirements.
* Demonstrate a high level of leadership, adapt well to changing circumstances and remain calm under pressure.
* Independent problem-solving skills with the ability to resolve problems promptly and efficiently.
* Highly developed interpersonal skills, able to communicate verbally and written effectively with a range of client groups, including internal and external stakeholders.
* Reliable and punctual; able to be flexible with working hours as necessary; this role involves occasional after hours and evening duties (both remotely and onsite) for events such as meetings, systems upgrade.
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