Job Summary
The Village Manager plays a vital role in creating vibrant, inclusive communities where older people can live life to the full. This position ensures the smooth operation of our retirement village, fostering a welcoming environment that supports independence, wellbeing, and connection.
This role works closely with administration staff and collaborates across internal teams to deliver high-quality services that meet individual needs and preferences. The Village Manager engages with residents, their families, allied health professionals, and local service providers to ensure a seamless experience.
Key Responsibilities
* Maintain accurate records and reporting for financial, maintenance, and stakeholder activities.
* Build trusted relationships with residents and families through responsive, respectful communication.
* Enhance resident wellbeing by delivering village services within budget, ensuring financial sustainability and transparency.
* Facilitate social activities and community engagement that promote positive outcomes.
* Ensure compliance with relevant legislation and organisational policies.
* Collaborate effectively with internal teams to support resident independence.
Requirements
Education and Experience
* Demonstrated knowledge of retirement living operations and relevant legislation.
* Proven experience in budget preparation, financial reporting, and stakeholder engagement.
* Experience presenting at resident meetings and facilitating community activities.
* 3+ years' experience in the retirement industry (Desirable).
* Tertiary qualifications in Business, Aged Care, or Hospitality (Desirable).
* First Aid and CPR certification (Desirable).
Skills and Capability
* Ability to build strong relationships and foster a positive village culture.
* Skilled in financial management, reporting, and administrative processes.
* Knowledge of the Retirement Villages Act 1999 and WHS Act 2011 (Desirable).
* Understanding of aged care legislation and Fair Work principles (Desirable).
* Comfortable using digital systems and tools to support operations and communication.
Benefits
* Salary Packaging ($15,900) + meal and entertainment benefit package to the value of $2,650.
* Heart HQ – our People Platform with exclusive retail discounts and features designed to help you celebrate, connect and succeed.
* Fitness Passport – discounted workplace health and fitness program available to you and your family.
* Discounted private health insurance.
* Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program.
* Annual leave loading.
* Ongoing Training and Development.
* LinkedIn Training – SCC's Senior Leaders and Support Office teams can access a digital library of over 6,000 courses.
* Referral Bonus Program.
About Us
We are a purpose-led, not-for-profit organisation empowering older people to 'live life to the full'. We have a passion for providing the best care with clinical excellence and offer person-centred care services to meet individual needs and preferences in residential aged care, retirement living and in-home care.
Join us today and embark on a rewarding career journey while supporting residents and clients to live their best lives.
We welcome people of Aboriginal and Torres Strait Islander identity, as well as people of culturally diverse backgrounds, to apply.
Creating a diverse and inclusive workplace, where employees feel valued and heard in a safe and respectful workplace, is a priority.
Southern Cross Care is an equal opportunity employer.
How to Apply
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