Customer Service Consultant
We are seeking a skilled Customer Service Consultant to provide exceptional phone and email customer service, sales, and support. As a key member of our Customer Service team, you will be responsible for receiving inbound calls and email inquiries from customers, resolving their queries quickly and accurately, and promoting our products and services.
This is an exciting opportunity to start your career in customer service with our company. We offer full training to ensure your success in this role.
The Key Responsibilities Include:
* Receiving and responding to customer inquiries via phone and email
* Providing exceptional customer service and resolving customer complaints
* Proactively making outbound calls to existing customers to promote our products and services
* Converting customer inquiries into sales opportunities
* Maintaining accurate customer records and database compliance
The Ideal Candidate Must Have:
* Experience in customer service or call centre environments
* Strong verbal and electronic communication skills
* Ability to work calmly under pressure and multitask
* Proven problem-solving skills and teamwork orientation
* Professional, reliable, and punctual
Perks and Benefits:
* Strong work-life balance culture
* Employee Assistance Program (EAP)
* Discounted pest services
* Employee referral program
* Incentive and bonus programs
About the Role:
This is a permanent full-time or part-time opportunity based in Melbourne, Victoria. You will be working closely with our Customer Service Manager to achieve your goals and develop your skills.
At our company, we value teamwork, collaboration, and support. Our employees are passionate about making a positive difference for our customers and communities.
What Our Employees Say:
'All of my managers have been really encouraging. They see potential in me that I didn't know I had.'
'The teamwork at our company is the best.'
'We focus on teamwork, collaboration, support, and communication.'
- Amanda Haans, Local Service & Sales Manager
'The onboarding and training have been fantastic.'
- Renay Fagan
'There are many incentives, rewards, and bonuses.'
- Carly Shreeve
'I am proud to work here and have enjoyed my 11 years with the company.'