Overview
we.people has partnered with a fast-growing and forward-thinking MSP that is redefining how IT services are delivered. Their focus is on providing seamless technology experiences and driving long-term success for their clients. With a collaborative and customer-focused culture, they offer careers with opportunities to grow, learn, and lead. This is a Senior Systems Engineer role based at the Brisbane HQ with occasional client site visits to provide hands-on support and build solid relationships.
Key Responsibilities
- Respond to L3 support requests across M365, networking, backup, Azure and the general IT stack, providing on-site and remote support for desktops, laptops, servers, networks, and cloud platforms.
- Configure and maintain network devices (LAN, WAN, security systems, and telecom services).
- Configure, deploy, and maintain Microsoft 365 and Azure services.
- Plan and execute system upgrades and migrations with minimal disruption.
- Troubleshoot complex hardware, software, and network issues.
- Collaborate with external vendors and contractors as needed.
- Ensure regular maintenance and optimisation of customer IT systems.
- Lead or contribute to infrastructure projects both remotely and on-site.
- Regularly communicate and engage with customers to resolve issues and gather business requirements.
- Build and maintain relationships with existing clients, providing value through additional free consulting.
- Document all ticket activity and resolution steps thoroughly.
- Execute security tasks with focus on vulnerability assessments, threat detection, incident response, and remediation.
Key Requirements
- 5+ years in a client-facing technical systems engineering role, preferably in customer service.
- Previous experience in a Managed Services environment.
- Complex problem resolution skills across various platforms.
- Advanced and complex understanding of Microsoft Modern Work.
- Advanced understanding of networking, firewalling, cloud compute and telephony.
- Clear communicator with strong customer engagement experience.
- Access to a car and a valid driver’s license.
- Australian work rights are essential for this position.
- Experience with ConnectWise PSA.
- Degree or diploma in IT or related field.
- Familiarity with REDD's Solution Stack and UTB frameworks.
- Experience leading and mentoring junior team members is desirable.
Why Join Us?
- A supportive and collaborative culture that values your input and expertise.
- Career growth opportunities, including training and development.
- A fun and engaging work environment—arcade games, table tennis, air hockey, and DJ decks at the Brisbane HQ.
Job Insights
Salary match • Number of applicants • Skills match
Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- Do you have a current Police Check (National Police Certificate) for employment?
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.
#J-18808-Ljbffr
📌 Level 3 Systems Engineer
🏢 we.people
📍 Australia