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Director account servicing · sydney ·

Sydney
Lewis PR
Posted: 8 May
Offer description

About TEAM LEWISWe are a global marketing agency that has gone from start-up to multi-national in little over two decades. Our success is due to a combination of factors. Talented people delivering award-winning campaigns. Expanding client relationships into new markets or services. Making strategic acquisitions. TEAM LEWIS has won many prestigious awards, including Cannes Lions, PRovoke Media, ICCO, European Excellence, PRCA Digital, Digital Impact, Global Digital Excellence.At the heart of the business is TEAM LEWIS Foundation. In January 2021, there was a need to respond to the challenges the COVID pandemic brought to communities and charitable organisations. TEAM LEWIS saw that support was crucial and change was needed to make that happen. Our local causes scheme was launched. Every member of TEAM LEWIS can nominate a local cause close to their heart to receive a cash donation. In addition, nominated causes can also benefit from a donation in kind of expertise, time, and resources. In the past year TEAM LEWIS has donated almost $2million to 445 causes around the world.You can read more about TEAM LEWIS Foundation at https://www.teamlewis.com/impact/Purpose of the roleThe Director is a senior strategic position providing leadership to a division/practice or team within the TEAM LEWIS account servicing structure. This person plays a core role in the senior management team, ensuring that their division/practice or team delivers a profitable, creative and forward-thinking client service. The Director plays a critical role in the new business process, guiding pitch teams through the creative and pitching process with the client. In addition, they are responsible for developing client relationships by identifying and selling additional services, directly impacting revenues and income.Key responsibilities and tasksNew BusinessLeads the new business process in collaboration with the Managing Director and/or the local and regional leadership team, making key decisions and playing a crucial role in selling TEAM LEWIS credentials throughout the tender processLeads credentials and pitches for clients, developing the strategic insight, messaging and creative conceptsGenerates, identifies and nurtures new business prospects and maximises opportunities for new clients from within extended networkResponsible for programme pricing and proposals, ensuring fast turnaround of proposals to clients and prospectsResponsible for P&Ls ensuring revenue growth, proper tracking and capturing of projects and retainers and maintaining acceptable profit marginsClient ManagementWorks as a senior leader, ensuring account profitability and optimising revenues for the businessDemonstrably grows client revenues, in line with the profitability of accounts and projectsDrives a proactive approach to upselling services/projects and increasing retainer budgetsDirects and manages strategic relationships with the client, providing insight and counsel across all aspects of the marketing and communications spectrumTakes responsibility for ensuring excellent client communication at all levels; defining KPIs, deadlines and service agreementsDelivers an added-value consultancy and works closely with clients to direct campaigns and introduce services and products across traditional and emerging communications channelsContentOversees the creation of high quality and engaging content, providing knowledgeable quality control and guidance to their practiceWorks with the client to develop and implement an impactful content strategy, delegating responsibilities to direct and wider team members where possibleWorks with content specialists (where possible) to improve own and others knowledge of content trends, driving a commitment to excellent story-tellingDigital / Social MediaActively promotes the use of digital products internally whilst developing the uptake of services offered by TEAM LEWIS, including specialist solutions provided by the digital teamUses social media to recognise trends and proactively promotes new tools, solutions and processes to continuously evolve and optimise client PR campaigns across the businessProvides social media insight as well as strategic management of client activityWorks collaboratively with other teams increase the utilisation and selling of digital servicesTeam working and developmentTakes overall leadership responsibility for their practice, including coaching, supervision, assessment and reviews of all team membersHelps build a high calibre, talented and motivated team - nurturing and preserving the TEAM LEWIS cultureSets strategic team objectives on a weekly, monthly, quarterly and annual basisDefines deliverable client objectives and sets standards of excellence for all client activity, driving commitment from all levels of the teamActs as a respected line manager, working closely with line reports to maximise strengths, improve weaknesses and support career developmentWorks with the Talent team to recruit high calibre candidates into the team and develop and initiate hiring strategy in line with projected organisational requirementsWorks with the HR team to reward, retain and develop the team and resolve any performance issues, offering suggestions and improvements for the benefit of thewider local teamGeneralRuns and supports training sessions, with a view to maximising opportunities to expand team skills and grow revenuesTakes a proactive role in promoting the TEAM LEWIS brand, its identity, values and workSupports the HR / talent team by promoting, both internally and externally, opportunities at TEAM LEWIS across social media and via the referral schemeWorks with the HR / talent team to create succession plans and career pathsMaintains a detailed and up-to-date knowledge of industry (competitors’ and clients’) activitiesOverall, acts as a guardian of best practiceAbout youHighly commercial, with strong strategic client consultancy skillsRelevant experience of working in a B2B, corporate, consumer or digital communications agency environment at an Associate Director, Director or Head of levelWell-versed in social media and the integration of digital marketing into the wider communications landscapeAble to provide consultancy on comms requirements as well as broader marketing strategyA track record of retention and the profitable growth of existing accountsDemonstrable success at securing new business and increasing client revenuesConsidered, assertive and influential; a strong leader with the skills and aptitude to develop and motivate a teamThis job description is not intended to be an exhaustive list of the responsibilities for this role. Other responsibilities may be added from time to time.TEAM LEWIS is an Equal Opportunity Employer. We are committed to creating and fostering an environment focused on equality, empowerment and respect. We strive to create an inclusive workplace that supports and celebrates our diversity. We continue to invest in our efforts to ensure that TEAM LEWIS is a place where everyone can thrive.
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