Job Title: Customer Support Specialist
Providing Personalized Support to Our Customers
We are seeking a highly skilled and dedicated individual to join our team as a Customer Support Specialist. As a key member of our team, you will be responsible for delivering exceptional customer service, providing assistance with transactions, educating customers about our online platforms, and recommending products and services that best suit their needs.
This is an exciting opportunity to work in a dynamic and fast-paced environment, where you will have the autonomy to do what you do best – helping customers achieve their banking goals. Whether you're assisting customers with transactions, supporting their digital literacy, or being the face of the branch, you'll value how it feels to make a difference in people's lives.
In this role, you will:
* Explore customers' needs through in-depth conversations to help them achieve their financial goals and partner with different specialists within the branch
* Keep up with constant change by supporting our customers with their digital literacy and online banking needs as we continue to innovate our offerings
* Be the face of the branch and customer service, becoming our customers' go-to person for anything from processing transactions, handling cash, investigating queries, or assisting with paperwork, all while keeping risk considerations at the forefront
* Embrace an attitude of lifelong learning, bringing your brilliant mind and allowing us to help you take your career to the next level with on-the-job training and external development opportunities
* Build connections by supporting our customers, giving back, and making our communities a better place, all while having some fun along the way