Company Overview
At Motorola Solutions, we believe that everything starts with our people. We're a global close‐knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Department Overview
Noggin is a leader in integrated resilience management technology, offering a next‐generation, cloud‐based platform that combines 10 essential solutions into one unified system. Our award‐winning platform seamlessly integrates operational and third‐party risk management, operational resilience, business continuity, incident and crisis management, emergency management, and security and safety operations.
Job Description
Engage with Customers post‐sale to drive user adoption and satisfaction, ensuring high Customer retention. Forge highly effective customer partnerships and establish a trusted advisor/strategic partner relationship with target accounts. Work with targeted Customers to develop a proactive individual Customer Success Plan including establishing critical goals and key performance indicators.
Basic Requirements
* 4+ years experience in one of the following: customer advocacy, sales, engineering, or project management.
* Experience with CRM software (e.g., Salesforce, HubSpot) and Customer Success platforms (e.g., Gainsight, ChurnZero).
* Must be able to obtain background clearance as required by customers.
* Familiarity with (or proven aptitude for understanding similar software) the Noggin enterprise software platform.
Travel Requirements
None
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally‐protected characteristic.
We are proud of our people‐first and community‐focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
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