This is a Chapter Lead Platform Engineering – AI & AIOps Focus role with Commonwealth Bank based in Sydney, NSW, AU Commonwealth Bank Role Seniority - senior More about the Chapter Lead Platform Engineering – AI & AIOps Focus role at Commonwealth Bank We are a growing team within the bank and constantly involved in industry changing solutions You will be part of an innovative environment with likeminded individuals Together we can place customers at the centre of what we do Do work that matters CommSec is Australia’s leading online share trading platform, known for innovation and customer experience. As part of the Platform Engineering team, you’ll contribute to strategic initiatives like cloud consolidation, AI-powered engineering, and reliability uplift. You’ll work alongside top collaborators to shape the future of financial technology. See Yourself in our team This role blends Platform Engineering and Reliability Engineering with a strong AI mindset and AIOps capabilities. You’ll design, build, and evolve infrastructure, tooling, and automation that empower product teams to deliver customer value with speed, safety, and reliability. You’ll also champion AI-powered engineering practices and embed intelligent automation into operations, observability, and service management. Reports to: Crew Lead – CommSec Technology Platform We’re interested in hearing from people who can: Platform Engineering Build secure, scalable, and self-service platforms using Infrastructure-as-Code and cloud-native services (AWS preferred) Develop standardised tooling for deployment, monitoring, and operations. Automate infrastructure provisioning and operations using Python, Go, and Terraform Continuously evolve platform capabilities to embrace new technologies and improve developer experience Reliability Engineering Accelerate and standardise reliability practices across CommSec and the broader Group through frameworks, tooling, and community engagement Improve observability and reliability of key services using strategic tooling and AI-powered insights Lead incident response, blameless postmortems, and reliability risk mitigation. • Mentor engineers and stakeholders on reliability principles and practices AI & AIOps Enablement Embed AI-powered engineering tools (e.g., GitHub Copilot, autonomous agents, anomaly detection) into platform and reliability workflows Leverage Gen AI and agentic frameworks to automate diagnostics, remediation, and service management Drive adoption of AI tools across squads, aiming for 100% usage in FY26 Collaborate on initiatives like “Hey CommSec” Gen AI chatbot and self-service analytics platforms Strategic Impact Influence architecture and design decisions with a focus on operability, automation, and AI integration Partner with squads to uplift DevSecOps maturity and reduce toil through intelligent automation Contribute to CommSec’s AI strategy and maturity curve, including ethical AI and multi-agent frameworks People Leadership & Chapter Responsibilities Lead and mentor a chapter of engineers, fostering a culture of technical excellence, collaboration, and continuous learning Provide coaching and career development support to chapter members, aligning individual growth with strategic goals Facilitate cross-functional collaboration across squads, ensuring alignment on platform initiatives and engineering standards. • Represent the chapter in leadership forums, contributing to strategic planning and capability uplift Promote psychological safety and inclusive practices within the chapter and broader engineering community Tech Skills & Experience Strong coding skills in Python, Go, or similar languages Deep experience with AWS, Kubernetes, CI/CD, and Infrastructure-as-Code Proven track record in platform engineering, cloud infrastructure, and reliability practices Familiarity with AI tools, frameworks, and AIOps platforms (e.g., anomaly detection, self-healing pipelines) Experience with observability tools (e.g., Prometheus, Grafana) and incident management Excellent collaboration and communication skills across technical and business domains Working with us Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. We support our people with the flexibility to balance where work is done with at least half your time each month connecting in our Sydney office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work for you. Here, you’ll thrive. You’ll be supported when faced with challenges and empowered to tackle new opportunities. We’re hiring engineers from across Australia and have opened technology hubs in Melbourne and Perth. We really love working here, and we think you will too. If this sounds like you, apply now! If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 28/08/2025 Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Commonwealth Bank team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ️ Designing and building infrastructure Championing AI-powered engineering practices Leading incident response and mentoring Key Strengths ️ Platform Engineering Reliability Engineering AI & AIOps Enablement Strong coding skills in Python, Go, or similar languages ☁️ Deep experience with AWS, Kubernetes, CI/CD, and Infrastructure-as-Code Excellent collaboration and communication skills Why Commonwealth Bank is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Commonwealth Bank not with Hatch.