Job Title:
The ideal candidate will be responsible for overseeing the Reservations Department, driving revenue through effective inventory management and delivering exceptional guest service at all booking stages.
Responsibilities
* Oversight of the Reservations Department including managing staff to ensure seamless customer experience.
* Driving revenue growth through strategic inventory management practices such as forecasting demand, optimizing room allocation, and implementing yield strategies.
* Maintaining a high level of customer satisfaction by providing personalized support throughout the booking process from initial inquiry to post-stay follow-up.
Candidate Profile: