Debt Recovery Specialist
We are seeking a highly skilled Debt Recovery Specialist to join our team. The successful candidate will be responsible for efficiently and effectively recovering outstanding debts through negotiation, payment arrangements, settlements, and legal proceedings.
The role requires a strong understanding of debt recovery processes, excellent communication skills, and the ability to work collaboratively with external stakeholders, including solicitors, mercantile agencies, and insolvency practitioners.
Key Responsibilities:
* Manage high balance late-stage recovery and bad debt portfolios, identifying optimal strategies for resolution.
* Escalate cases as necessary for legal action, insolvency or external debt collection intervention that will yield the best result and most cost-effective outcome for all parties involved.
* Assess delinquent accounts for potential legal action, considering risk, cost, and likelihood of recovery and determine the appropriate course of action.
* Maintain detailed and audit-ready records of all debt recovery activities, including call logs, negotiations, and legal proceedings.
* Prepare regular reports, including collection rates, settlement success rates, and legal case updates/outcomes.
* Minimise unnecessary complaints through effective dispute resolution and adherence to compliance frameworks, taking a firm but fair approach when liaising with customers.
* Ensure all debt recovery activities align with relevant laws, regulations, and industry best practices related to debt collection and legal proceedings.
Required Skills and Qualifications:
* Minimum of 5 years of experience in commercial collections, bad debt recovery or a related field.
* In-depth knowledge of debt recovery guidelines, privacy laws, and relevant financial regulations.
* Exceptional communication, interpersonal, negotiation, and conflict resolutions skills, both written and verbal, with the ability to handle complex customer interactions professionally.
* Strong analytical skills and data-driven decision-making skills, with proficiency in multiple debt management systems.
What We Offer:
* A competitive compensation package.
* The opportunity to work with cutting-edge technologies in a dynamic and innovative environment.
* Flexible work arrangements.
* A collaborative and supportive team culture.
This is an exciting opportunity to join a leading organisation and make a real difference in the field of debt recovery. If you have the skills and expertise required for this role, please apply now!