Job Overview
Global Technology Solutions is dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across the globe.
The primary goal of Global Technology Solutions is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.
The strategy focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.
Key Responsibilities:
* To provide efficient and customer-focused support to all users of Information Technology.
* Coordinate, diagnose, troubleshoot, and rectify incoming employee calls regarding technical problems and information technology issues involving desktop, laptop, or network services from local personnel; provide case status updates to management and end-users; develop, document, and implement standard operating procedures and customer service guidelines relating to IT support.
* Assist in the installation, implementation, and upgrades of internal systems; maintain inventory of all equipment.
* Perform work in a specialized area of expertise that requires knowledge of fundamental themes, principles, and concepts.
Required Skills and Qualifications:
* Experience in printer setup and basic network knowledge, including TCP/IP configurations.
* Familiarity with warehouse scanners and the ability to support endpoint devices such as laptops, mobile phones, and printers.
* A good understanding of Oracle ERP is beneficial but not mandatory. Knowledge of Intune MDM, Mac OS, and MECM imaging is required, along with an understanding of Active Directory group policies, memberships, and containers.
* Teams Room support, including the setup and maintenance of Neat and Poly technologies.
Benefits and Other Opportunities:
* This role requires an early start, with shifts running from 6:30 AM to 3:00 PM. On a rotational basis, another team member will work from 9:00 AM to 5:00 PM.
* The role is subject to frequent changes based on manufacturing support requirements.