Role Description
This is a part-time or full-time, on-site Optical Dispenser role based at Eyefix Optometrists in Brisbane, QLD. The Optical Dispenser will assist clients with frame and lens selection, ensuring that choices align with prescriptions, lifestyle needs, and budget. Key responsibilities include taking accurate measurements, adjusting and fitting frames, and explaining lens options and coatings in clear, accessible language. The role involves preparing and processing orders, checking the accuracy and quality of completed spectacles, and performing basic repairs and adjustments. The Optical Dispenser will also support optometrists by coordinating appointment flow, maintaining a tidy and organized dispensing area, and providing friendly, efficient customer service at all times, including handling payments and basic administrative tasks.
Qualifications
* Strong technical knowledge of optics, including lenses, frames, and basic optical calculations.
* Experience in optometry or optical retail settings, with an understanding of prescriptions and eye care terminology.
* Proven customer service and customer satisfaction skills, with the ability to communicate clearly and build rapport.
* Familiarity with eye exams and the patient journey, supporting optometrists and guiding clients before and after consultations.
* High attention to detail, accuracy in measurements and orders, and a commitment to quality and safety.
* Comfort using practice management or point-of-sale systems and handling routine administrative tasks.
* Ability to stand for periods, perform fine manual work for adjustments and repairs, and manage a steady workflow.
* Previous experience as an Optical Dispenser or relevant optical qualification is highly regarded; ongoing professional development is supported.
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