Team Leader - Debt Collection - Call Centre
Step Into Leadership | Collection Team Supervisor – Blacktown NSW
Commercial Credit Services
Are you a seasoned collections professional ready to lead from the front? Commercial Credit Services is seeking a driven and people-focused Collection Team Supervisor to guide our high-performing team in Blacktown, NSW.
This is your opportunity to step into a leadership role where your experience, emotional intelligence, and operational know-how will make a real impact.
About the Role
As Collection Team Supervisor, you'll be responsible for:
* Leading a team of collection officers to meet performance targets and compliance standards
* Coaching and mentoring staff to improve customer outcomes and operational efficiency
* Overseeing daily workflows, rostering, and reporting
* Ensuring adherence to privacy, regulatory, and internal policy requirements
* Supporting recruitment, onboarding, and continuous development of team members
* Driving a culture of accountability, empathy, and excellence
You're someone who:
* Has proven experience in collections, credit control, or financial services
* Is ready to step into a leadership role and grow with the business
* Communicates with clarity, confidence, and emotional intelligence
* Thrives in a fast-paced, compliance-driven environment
* Is passionate about team development and customer service excellence
* Brings a proactive mindset and a commitment to continuous improvement
What We Offer
* A supportive, inclusive team culture
* Leadership mentoring and development pathways
* Competitive salary and performance incentives
* A chance to shape team culture and drive real results
* Convenient Blacktown location with onsite parking
Ready to lead? Apply now and take the next step in your career with Commercial Credit Services.
Include your cover letter outlining your collections and leadership experience, and why you're the right fit, and your updated resume.
We're excited to hear your story and see what you'll bring to the team
Application questions
* Which of the following statements best describes your right to work in Australia?
* What's your expected annual base salary?
* How much notice are you required to give your current employer?
* Do you have a current Police Check (National Police Certificate) for employment?
* Do you have collections experience?
* How many years' experience do you have as a Leadership Consultant?
If you have any other details you wish to share with us, please include them in your application.
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