Join a Leading Financial Team - Deliver Exceptional Service & Grow Your Career!
Your new company
- Full-time 38 hours per week on a rotating roster (Monday - Friday, 7 am to 7 pm, occasional Saturdays)
- Temporary 6-month contract with view to extend
- Location: 700 Bourke Street, Docklands VIC - in-office for first 10 weeks, then 3 days office / 2 days WFH
- Competitive hourly rate of $37.13 + super
- Start date: 5th November
Join a leading financial institution where your contributions truly matter. This organisation is committed to creating a diverse and inclusive workplace, ensuring every team member feels valued and supported. Their core values focus on customer obsession, simplicity, speed, ownership, and collaboration-driving excellence across every interaction.
Your new role
As a Customer Service Advisor in the Cards & Digital team, you'll be the first point of contact for customers with enquiries about credit and debit cards, internet banking, and mobile app usage. This inbound call centre role involves managing 40-60 calls per day, providing tailored solutions and exceptional service.
Key responsibilities:
- Handle enquiries related to lost/replacement cards, balance transfers, cross-product transfers, and rewards points.
- Assist customers with digital banking and app-related queries using clear, simple communication.
- Deliver fast, empathetic service while maintaining accuracy and professionalism.
- Educate customers on products and services, offering relevant solutions.
- Navigate multiple systems and collaborate with your team to stay up to date on policies and procedures.
What you'll need to succeed
- Full working rights in Australia and availability for 38 hours per week
- Previous experience in customer service-retail, hospitality, call centre, or banking
- Tertiary qualifications in Business, Commerce, Finance, or Accounting (preferred)
- Strong communication skills and a genuine passion for helping customers
- Ability to follow processes, manage time pressures, and handle difficult conversations with resilience
- Attention to detail and a proactive approach to learning and development
What you'll get in return
- 10 weeks of comprehensive training to ensure you're confident and capable in your role
- Hybrid working arrangement after training-3 days in office, 2 days from home
- Supportive team culture with ongoing coaching and recognition
- Inclusive work environment that celebrates diversity across gender, culture, accessibility, LGBTIQ+, and Indigenous communities
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to howard.richards@hays.com.au, or call us now.
If this job isn't quite right for you, but you are looking for a recent position, please contact us for a confidential discussion on your career.
📌 Customer Service Advisor
🏢 Hays
📍 Melbourne