Role Overview
You provide friendly, fast system support for enterprise business applications used across the department and partner agencies. You work across first and second level support, focus on cloud-based applications, and support service delivery, upgrades, and continuous improvement in a large public sector environment.
Key Responsibilities
* Provide first and second-level support for enterprise business applications.
* Resolve incidents and requests with internal teams and vendors against SLAs.
* Develop and maintain process documentation and SOPs.
* Advise stakeholders on system improvements aligned to business needs.
* Support system upgrades, testing, maintenance, and change releases.
* Coordinate incident response and emergency support activities.
* Participate in on-call and rostering arrangements for after-hours support.
* Contribute to operational projects and system enhancements.
* Promote knowledge sharing, teamwork, safety, equity, and positive culture.
Highly Desirable Criteria
* Experience supporting laboratory system applications.
* Experience supporting MS SharePoint.
* Experience supporting MS Dynamics 365 and PowerApps.
* Experience supporting Atlassian applications.
* Experience participating in on call or rostered support.
* Exposure to enterprise cloud-based applications.
* Experience working within structured service management environments.
* Experience supporting large, complex public sector or similar organisations.
Skills and Experience
* Ability to manage priorities across multiple systems in a fast paced setting.
* Strong background in system support and administration.
* Understanding of business analysis and application design concepts.
* Ability to learn business processes quickly.
* Clear communication with technical and non-technical stakeholders.
* Strong adaptability and innovation during change.
* Opportunity to support modern cloud-based enterprise systems.
* Exposure to large-scale public-sector environments.
* Supportive team culture focused on learning and improvement.
Job Details
* Seniority level: Associate
* Employment type: Contract
* Job function: Information Technology
* Industries: Information Services
Contact
For a confidential chat, please contact Anissa on 0484 568 874 or via email at anissa@exclaim-it.com.au and we would be more than happy to provide you with additional information and assist in the application process.
Please note that a National Police Check might be required as part of pre-employment screening.
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