Job Title
Customer Service Specialists
Start date
Start your new adventure on 10th November ****
Location
Ballarat, Victoria, Australia — AUS Ballarat Corner University Drive and Vincent Drive
Employment type
Permanent: Full-Time & Part Time - 30 hours per week. Onsite opportunities with stable employment.
Hours and roster
Rotating roster: Monday to Friday from 8am to 8pm, and Saturdays 9am to 5pm. (38 hours over 5 days)
Compensation
$***** per hour + 12% super + penalty rates, with a quarterly performance incentive scheme.
Training
Comprehensive training: 3 weeks of full-time paid training to set you up for success.
Key responsibilities
Customer Engagement: Be the first point of contact, providing exceptional service across calls, emails, and social media.
Personalised Assistance: Understand individual customer needs to deliver tailored experiences.
Emotional Intelligence: Guide customers through their superannuation journey with empathy and resilience.
What's in it for you
Career Growth: Ongoing training and support for progression.
Exclusive Benefits: Perks, discounts with top brands, and a free Employee Assistance Program for you and your family.
Supportive Environment: Free parking, an award-winning workplace, and a supportive team atmosphere.
Recognition: Participation in a reward and recognition program.
Who we are looking for
Customer Service Enthusiasts: No contact centre experience needed, but exceptional service skills are essential.
Tech-Savvy Problem Solvers: Able to navigate multiple systems in a fast-paced environment.
Dedicated Professionals: Able to achieve targets and KPIs with enthusiasm and integrity.
Compliance Ready: Must have full working rights in Australia, be at least 18 years old, and pass background checks.
About Concentrix
Concentrix is a global leader in customer experience solutions, with operations in over 70 countries and a presence in Australia in Brisbane, Ballarat, Townsville, and the Gold Coast. We serve diverse sectors including Superannuation, Banking, Luxury Tech Goods, Federal and State government, and Telecommunications.
Equal Opportunity
Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. We are an equal opportunity employer and invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. We will provide necessary adjustments during the recruitment process as needed, and such needs will not impact hiring decisions.
Privacy
If you are a California resident, by submitting your information you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.
Job references
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